LeosLifeLog: Internet provider call centers are friendly but incompetent... anywhere in the world

Thursday, January 21, 2010

Internet provider call centers are friendly but incompetent... anywhere in the world

I like the offers of Telenet, but when I finally received a confirmation email for activating the cable and the Internet / phone / TV package, they had selected the wrong Internet pack and also had not included TV.

Friendly people on the phone, but apparently too dumb to write something down.

At least the guy tonight claimed that the price of the package I ordered was 10 Euro less than what I expected. But something tells me that this won't hold true...

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Memorable

"The thing that haunts a guy is the stuff he wasn't ordered to do." (from Gran Torinio)
"During the day, the cows would hang out in the pasture, chewing their cud. (Cud is the cow word for gum.) In the early evening, the cows had to be rounded up and taken to the barn for milking. I didn't work alone; I had a cow-worker: a highly trained farm dog named Ringo. The cows respected Ringo. He was a natural leader. When he barked, the cows would instantly line up at the barn door and offer to milk themselves." (from The Joy of Work)
"What would you do if you weren't afraid?" (from Who Moved My Cheese?)
"Most companies build their bureaucratic rules to manage the small percentage of wrong people on the bus, which in turn drives away the right people on the bus, which then increases the percentage of wrong people on the bus, which increases the need for more bureaucracy to compensate for incompetence and lack of discipline, which then further drives the right people away, and so forth." (from Good to Great)
"Let's put a *smile* on that face!" (from The Dark Knight)
"Spider-Pig, Spider-Pig. / Does whatever a Spider-Pig does. / Can he swing / from a web? / No he can't, / 'cause he's a pig. / Look out! / He is the Spider-Pig!" (from The Simpsons Movie)
"The Ministry has fallen. (...) They are coming." (from Harry Potter and the Deathly Hallows)
"The world's still the same - there's just less in it." (from Pirates of the Carribean: At World's End)
"Ich will Sex. Schnellen harten Sex. Jetzt. Und ohne Tiere!" (from GorillaDelphia)
"Fight as if you are right; listen as if you are wrong." (from The No Asshole Rule)